Shipping Policy
How your order moves from payment confirmation to delivery, and where to turn if something goes wrong.
Before dispatch
After payment is confirmed, normal order processing takes 2β4 business days. Holidays, promotions, unusually high order volume and other peak periods may extend processing to up to 5 business days. Processing and shipping transit are separate periods.
Transit to the United States
For supported U.S. destinations, standard shipping usually takes 10β15 business days after dispatch. These are estimates rather than guaranteed arrival dates. Destination, carrier operations, customs where applicable, weather, seasonal volume and other transport conditions can affect transit.
Shipping options and charges
The available delivery methods and their charges are calculated and shown at checkout before payment. Review the shipping cost before submitting your order.
Where an order may ship from
Inventory availability, product location and delivery destination determine whether our facilities or designated fulfillment partners handle an order. The parcel's shipping origin may differ from our business address. Inventory or product location may also require separate shipments; separate tracking details may be supplied.
Following your parcel
After dispatch, available tracking details are normally sent by email or provided through the applicable order-tracking method. Carrier systems may need a reasonable amount of time to show the first tracking activity.
If delivery stalls or a parcel is missing
Email service@nhyfk.com with your order number if tracking remains unchanged for an extended period, delivery is unusually delayed or a parcel appears lost. Include available tracking details. We will review the shipment and, where appropriate, work with the carrier or fulfillment provider on a reasonable next step.
When tracking says delivered
Check your mailbox, delivery area, reception desk, carrier notices, household members and neighbors. If the parcel still cannot be found, contact our team so we can review the circumstances.
Checking your delivery address
Enter complete and accurate shipping information at checkout. If you notice an error after ordering, contact us promptly. An address change cannot be guaranteed after fulfillment or shipment begins.