FAQ
Useful answers about Nhyfk™, your order and after-purchase support.
Who runs the store, and what do you sell?
Nhyfk™ is owned and operated by Xiamen Fu Luo Tai Ming Technology & Trading Co., Ltd. We offer cleaning supplies online. Our business address is Room 801, No. 155, East Section, Xin'an Village, Haicang District, Xiamen City.
When will my order be processed and delivered?
After payment confirmation, normal processing takes 2–4 business days; holidays, promotions or unusually high volume may extend it to up to 5 business days. Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch.
What will shipping cost, and where will the order ship from?
Checkout calculates and shows the available methods and shipping charges before payment. Our facilities or designated fulfillment partners may dispatch the order depending on inventory, product location and destination. The shipment origin can differ from our business address.
How do I track a shipment or report a missing parcel?
Available tracking is normally supplied after dispatch by email or through the applicable order-tracking method. If tracking has not updated for an extended period, a parcel appears lost or it still cannot be located after reasonable checks despite a delivered scan, email service@nhyfk.com with your order number.
How do returns work?
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact service@nhyfk.com first with your order number, item, reason and relevant photographs or videos. Wait for review, approval, return instructions and the correct warehouse address; do not automatically ship to our business address.
Who pays return shipping?
Customers generally cover eligible preference-based return shipping. For damaged, defective, incorrect, incomplete or materially misdescribed items caused by product or fulfillment issues, we provide an appropriate solution without additional costs to the customer resulting from the error.
When will a refund be processed?
After an approved return is received and inspected, an eligible refund goes to the original payment method. Processing generally takes 5–10 business days.
Can I cancel an order?
Contact support promptly before fulfillment begins. We make a reasonable effort to honor eligible requests, but cannot guarantee cancellation after fulfillment or shipment starts. Successful cancellation before fulfillment has no cancellation fee.
What if an item arrives damaged or incorrect?
Contact us with the order number and supporting photographs or videos where appropriate. We will review the issue and provide a reasonable replacement, refund or return solution for the circumstances.
How can I reach customer support?
Email service@nhyfk.com or call +86 4582886261. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.