Return & Refund Policy
A clear guide to return requests, product concerns, refunds and cancellations.
Start within the return window
Eligible products may be returned within 30 calendar days after confirmed delivery. A standard return should generally be unused and in its original condition, with its original parts and accessories, original packaging where reasonably possible, and proof of purchase or relevant order information.
Arrange the return with us first
Email service@nhyfk.com before sending anything back. Include the order number, item, reason for return and relevant photographs or videos. Following review and approval, support will provide the correct return warehouse address and instructions. Do not automatically use our business address as the return destination.
Who covers return shipping
For an eligible change-of-mind or other preference-based return unrelated to a product or fulfillment problem, the customer generally pays return shipping. If an item is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, we will arrange an appropriate replacement, refund or return solution without additional costs to you resulting from that error.
When something arrives wrong
Contact support as soon as reasonably possible with your order number and supporting photographs or videos where appropriate. We will assess the circumstances and offer a reasonable replacement, refund or return arrangement.
Inspection and refund processing
Returned goods may be inspected to check eligibility. After an approved return is received and inspected, an eligible refund goes back to the original payment method. Our processing generally takes 5β10 business days; your bank or payment provider may need additional time to show the credit.
Requesting a cancellation
Email service@nhyfk.com promptly if you want to cancel. We will make a reasonable effort to honor requests received before fulfillment begins. Once fulfillment or shipment has started, cancellation is not guaranteed. An order successfully canceled before fulfillment carries no cancellation fee.